FAQ
Frequently Asked Questions
What is Vellero?
Vellero is a design-led watch and accessories brand built around restraint, proportion, and longevity.
We focus on timeless design rather than trends, creating pieces intended to be worn quietly and lived with for years.
Where are Vellero watches made?
Our watches are produced in partnership with experienced manufacturers who specialise in premium small-batch watchmaking.
Each piece is assembled using carefully selected components, including a Japanese movement and sapphire crystal, with quality control at every stage.
What movement do you use?
Vellero watches use a Japanese quartz movement, chosen for its reliability, accuracy, and slim profile.
We believe a watch should be dependable, comfortable, and unobtrusive - not something you need to think about.
What materials are used?
Each Vellero watch is made with:
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316L stainless steel case and bracelet
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Sapphire crystal glass
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Genuine leather straps (optional add-ons)
Packaging is designed with the same care, using a rigid presentation box with a soft interior finish.
Are the watches water resistant?
Yes. Vellero watches are water resistant to 5 ATM, suitable for everyday wear, hand washing, and light exposure to water.
They are not designed for swimming or diving.
Why are your designs understated?
We believe the most enduring designs don’t demand attention.
Our approach prioritises proportion, balance, and subtlety - the kind of design that feels appropriate in any setting and ages well over time.
When will the first watches be available?
The first production run is currently in development.
Those who join our email list will receive early access and updates before the public release.
Do you offer international shipping?
Yes. We plan to ship internationally.
Shipping options, costs, and delivery times will be clearly displayed at checkout once orders open.
What is your return policy?
We will offer a straightforward return policy once the store is live.
Full details will be available on launch, but our priority is that every customer is confident in their purchase.
Do you offer a warranty?
Yes. All Vellero watches will be covered by a manufacturer’s warranty against defects in materials or workmanship.
Warranty details will be provided with every order.
Are the accessories required to buy a watch?
No. Accessories such as leather straps or jewellery are optional additions.
They are designed to complement the watch, not replace it.
How can I get early access?
You can join our email list via the link on our website.
Subscribers will be the first to receive updates, early access, and launch information.
How can I contact you?
You can reach us at: Info@vellero.co.uk
We aim to respond thoughtfully and promptly.
Vellero is built slowly, by design.
We appreciate your patience and interest as we take the time to do this properly.