Terms of use

Vellero Terms of Service

Overview

This website is operated by Vellero (“we”, “us”, or “our”). Throughout the site, these Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Service”).

By visiting our website or purchasing from us, you agree to be bound by these Terms, along with any additional policies referenced herein, including our Privacy Policy and Refund Policy. These Terms apply to all users of the Service, including visitors, customers, and contributors of content.

Please read these Terms carefully. If you do not agree to them, you may not access or use the Service.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products to you.

1. Eligibility & Use of the Service

By using the Service, you confirm that you are at least the age of majority in your jurisdiction, or that you have the consent of a legal guardian. You may not use our products or Services for any unlawful or unauthorised purpose, nor may you violate applicable laws in your use of the Service.

Any breach of these Terms may result in immediate termination of access to the Service.

2. General Conditions

We reserve the right to refuse service to anyone at any time for legitimate reasons. You understand that content you submit (excluding payment information) may be transferred over various networks and adapted to technical requirements. Payment information is always encrypted during transmission.

You may not reproduce, duplicate, sell, or exploit any portion of the Service without our express written permission.

3. Information Accuracy

We aim to ensure all information on our website is accurate and current; however, content is provided for general information purposes only and may not always be complete or up to date. Any reliance on website content is at your own discretion.

We reserve the right to update or modify content at any time without obligation to do so.

4. Products, Pricing & Availability

Prices and product availability are subject to change without notice. We may modify or discontinue products or Services at any time.

Product images and descriptions are presented as accurately as possible, though we cannot guarantee exact colour representation on all screens. All purchases are subject to our Refund Policy.

5. Orders & Billing

We reserve the right to refuse or cancel any order, including those that appear to be placed by resellers or distributors. If an order is changed or cancelled, we may attempt to notify you using the contact details provided at checkout.

You agree to provide accurate, complete, and up-to-date account and billing information to allow us to fulfil your order and contact you if necessary.

6. Returns & Refunds

Returns, refunds, and exchanges are governed by our Refund Policy, which forms part of these Terms.

7. Third-Party Tools & Links

We may provide access to third-party tools or links over which we have no control. These are provided “as is” and “as available,” and your use of them is at your own risk. We are not responsible for third-party content, products, or services.

8. User Content & Feedback

If you submit feedback, suggestions, reviews, or other content, you grant Vellero the right to use, reproduce, and publish such content without restriction or compensation. You are solely responsible for the content you submit and must ensure it does not infringe on the rights of others or violate applicable laws.

We reserve the right to remove content we consider unlawful, offensive, or in breach of these Terms.

9. Personal Information

Your submission of personal information is governed by our Privacy Policy, which outlines how we collect, use, and protect your data.

10. Prohibited Uses

You may not use the Service to:

  • Violate any laws or regulations

  • Infringe intellectual property rights

  • Submit false or misleading information

  • Transmit malicious code or interfere with the Service’s security

  • Harass, abuse, or discriminate against others

We reserve the right to suspend or terminate access for violations.

11. Disclaimer & Limitation of Liability

The Service and all products are provided “as is” and “as available,” without warranties except as expressly stated by Vellero. We do not guarantee uninterrupted or error-free operation.

To the fullest extent permitted by law, Vellero shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Service or products purchased through it.

12. Indemnification

You agree to indemnify and hold harmless Vellero and its affiliates from any claim or demand arising from your breach of these Terms or violation of applicable laws.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14. Termination

These Terms remain effective unless terminated by you or us. We may terminate or suspend access if we believe these Terms have been violated.

15. Entire Agreement

These Terms, together with our policies, constitute the entire agreement between you and Vellero regarding use of the Service and supersede any prior agreements.

16. Governing Law

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of United Kingdom.

17. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

18. Contact

If you have any questions about these Terms, please contact us at: info@vellero.co.uk