At Vellero, we want your experience to feel as refined as the watch itself.
Shipping
All orders are carefully packed and dispatched with tracking, so you can follow your Vellero watch from our hands to yours.
Once your order has been processed, you will receive a confirmation email with your tracking details.
Returns
We offer a 14-day return policy from the day your order is delivered.
To be eligible for a return, your watch must be:
Unworn and unused
In its original packaging
Returned with all tags, protective covers, and accessories included
Free from scratches, marks, or signs of wear
Once we receive and inspect your return, your refund will be processed back to your original payment method.